After-Sales Policy-Mentech Energy Product Line

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Service guarantee

Warranty Policy

After-Sales Policy

Premium On-Site Maintenance Service

Fault Level Response Mechanism

Factory Repair Service

Replacement Policy

Premium On-Site Maintenance Service

For high-end energy products, we offer professional on-site maintenance support. If a fault occurs that is difficult to address without on-site intervention, our senior engineers will promptly visit your location to resolve the issue efficiently, ensuring your product operates smoothly and your business remains uninterrupted.

Fault Level Response Mechanism

We have a tiered response system to ensure rapid and efficient service:

1.General Faults: Response within 30 minutes, resolution within 72 hours.

2.Important Faults: Response within 30 minutes, resolution within 48 hours.

3.Major Faults: Immediate response within 15 minutes, temporary solution within 30 minutes, resolution within 24 hours.

Factory Repair Service

For easily replaceable components, we provide efficient factory repair services. Return the faulty component to us, and our team will ensure quick and precise repairs.

Standard Repair Cycle: Completed within 15 working days.

Critical Support: For important clients, we offer temporary replacement parts to ensure continuous operations.

Replacement Policy

If a product becomes irreparably faulty due to quality issues within the warranty period, we will provide a free replacement. We are committed to delivering reliable products and services, understanding the importance of quality to our customers.

As a leading brand in energy products, we are dedicated to providing exceptional quality and service. Our on-site maintenance, detailed fault response, efficient factory repairs, and reliable replacement policies ensure that our customers receive the best support. Choosing us means selecting both excellent products and a professional, trustworthy partner.