Q: How can you help me quickly select the right product?
A:
Let us know the type of product you need, the parameter requirements, and detailed specifications. You can send images or specification sheets via email to kelly-liu@mentech.com to help us better understand your needs. You can also contact our online customer service team, who are always ready to assist you.
Quotations
Q: Does Mentech's quotation have an expiration date?
A:
The quotation is valid for 15 days. If this period is exceeded, you will need to reconfirm the quotation details with your account manager to ensure you always receive the most up-to-date and accurate pricing information.
Q: Are there discounts for bulk purchases?
A:
Yes, you can enjoy discounts for bulk purchases, saving you more. You can:
1.Send an email to kelly-liu@mentech.com to inquire about discounts.
2.Contact your account manager directly for bulk discount assistance.
Q: What if I can't find the product I need?
A:
We offer a wide range of products, many of which may not be listed on the website. If you have specific needs or want more product information, please contact our customer service team or your account manager for consultation and confirmation.
Q: Can I request customization?
A:
Yes, we offer comprehensive customization services to meet your individual needs. For custom products or solutions, contact us via online customer service or email at kelly-liu@mentech.com with detailed information on your requirements, including product specifications and quantities. Our account manager will promptly reach out to understand your needs and provide professional advice and solutions. We are dedicated to offering customization services that meet your expectations.
Stock and Lead Time
Q: How can I check the product inventory?
A:
Since our product inventory changes in real time, please confirm the specific inventory with our sales representative via email at kelly-liu@mentech.com Alternatively, you can contact our online customer service team, who are always ready to assist you.
Q: How can I check the product lead time?
A:
If the product is in stock, it will be shipped within 3 business days after placing the order. If the product is out of stock, please contact our sales representative via email at kelly-liu@mentech.com to confirm the specific lead time. Alternatively, our online customer service team is available to assist you with lead time inquiries.
Samples
Q: How do I request samples?
A:
You can request samples by visiting our website and filling out the application form or by contacting our online customer service. Once you submit your request, our account manager will follow up immediately and provide professional assistance.