The detailed process for order cancellation is as follows:
1.Pending Status:
If you placed the order on our online store, log in to your account, go to the order details page, and click "Cancel Order."
If the order was placed through an account manager, contact them directly to cancel the order.
2.Processing Status:
At this stage, you cannot cancel the order directly. Please contact your account manager or online customer service for assistance.
3.In Transit Status:
In most cases, once the order has started shipping, it cannot be canceled. If special circumstances arise, please contact our customer service team or your account manager for assistance.
Please note that canceling an order may incur additional fees. For specific details, consult your account manager.